What Is Convergence?

When so much of our time is spent communicating – with colleagues, customers, contractors, suppliers – it stands to reason that improving the efficiency of how we communicate will have an impact on our competitive advantage.
Developments in technology and, more importantly, how we use the technology present such an opportunity. The integration of audio, video and data networks through the World Wide Web and its common ‘language’, called Internet Protocol (IP), opens the door to a new way of communicating, unrestricted by old ideas about telephones, lines and switchboards.
Converged communications holds the potential for simplifying increasingly complex telephone and data networks, improving employee productivity and enhancing customer satisfaction. In other words, for adding value to your business. Converged communications brings together voice, video and data technology through their common use of IP to fashion a seamless business environment that is potentially greater than the sum of its parts: it is ‘cocktail’ communication – a mix of any device, any time, anywhere. 

Benefits of converged communications 

More than half of all Fortune 500 companies have adopted converged services. Why? There are several reasons:

  • Saving money —  Using a single network allows companies to save money on equipment and the maintenance costs that multiple networks require.
  • More features — Converged services, such as VoIP, make better use of network resources and may even offer more features than traditional voice, for example, more handset options and easier-to-use conference calling.
  • Easier accessibility from unified communications — data, voice, fax, e-mail, or video via IP in a central inbox — allows users to access information anytime, from anywhere, and from any platform. Most often from whatever media is most convenient: phone, cell, email or chat.
  • Simpler and higher quality videoconferencing can help reduce business travel expenses. Lower costs and simpler vendor management are side benefits of having fewer vendors — and converged services can usually be offered by a single vendor.  
  • Ease of implementation —Convergence can be done all at once or piecemeal, as aging equipment (think old PBX phone systems) becomes obsolete.


Cani Group Guiding People Through The Confusing Telecommunications Maze 

Convergence is not just about technology. It is about services, new ways of doing business. Your business deserves the same technology as a large corporate organisation, but on a smaller scale. Most SME customers remain in the dark about what convergence actually is.

You do not try to simply supply products and services that suit our business, we supply products and services that help to solve any business issues you may have.

Pure Professional Consultancy!