A bit more detail on how VoIP works VoIP stands for Voice over IP (Internet Protocol). Essentially it is the process of taking sound and turning it into a media stream of digital data that can be sent over the internet to another location. Skype works in a similar manner and so does streaming music! VoIP obviously adds more into the mix though by way of ensuring the media gets to the correct destination, usually someone’s phone!

The traditional PBX

A PBX is a private phone system within an office, the system sits in a corner and all the internal phones connect to it which in turn is connected to the public telephone system. When a call is made the system knows what to do with it and where to send it. Other features such as voicemail and call forwarding are all part of the system. The PBX is essentially a small computer with software on it that understands and knows what to do with the calls, where to send them etc…

Hosted and the “Cloud” Hosted simply means that it is somewhere else and someone else it taking care of it for you. For example, Web hosting is a company “hosting” your website on their network for you, their network being part of the “cloud”, somewhere which is accessible from anywhere that has access to the internet.

Pulling all of the above together is what the new VoIP channel is all about. We have a server that holds multiple copies of PBX software, and we make use of the VoIP protocol to connect the phones to that system over the Customer's internet connection. This server is then connected to BT and Mobile providers, so we can get the media stream (or call) to where it needs to be.

Bandwidth There is often talking about bandwidth or whether someone’s internet connection is good enough. As we all know, internet connections are always sold at x speed. For instance, the new Super Fast BroadBand plan offer is 80Megabytes. Bandwidth in basic terms is how much data an internet connection can handle at any moment in time. VoIP uses a certain amount of this bandwidth to send and receive the voice media stream, as a result, it will be continually fighting for its share of what is available.

Due to its “real-time” nature - i.e. you don’t want any delay in the conversation if it can’t get its fair share because someone is downloading a big email, the call may start to break up - the speed of your internet connection is critical to the service operating as it should. It will depend on your network, but most often we do recommend a separate internet connection for the VoIP service to use to avoid this, and ensure that you get the experience from the service you would expect.

It doesn’t matter how good the VoIP Cani Communications platform is there has to be the underlying support to ensure your customer receives an exceptional service, but don’t worry